Payment Deferral questionnaire

Please note this is for customers not currently on a payment deferral. We will be in touch with all of our customers on a payment deferral, shortly.

In order to consider a payment deferral request, we would ask you to complete the form within our questionnaire below and email it to us at:

Our dedicated team are working through all requests sent to this email address.

We are currently experiencing high volumes of calls so would please ask you to email us in the first instance.

In order for us to help you, please complete this questionnaire to the best of your ability. We will aim to respond to your request within 10-working days.

Please ensure you have considered all of your options and read all the information about payment deferrals within our FAQ’s

Please contact us at least 5 working days before your next payment is due, in order for us to make any changes.