Payment Deferral questionnaire

In order for us to help you, please complete this questionnaire to the best of your ability.

We will aim to respond to your request within 10 working days.

Please ensure you have considered all of your options and read all the information about payment deferrals within our FAQ’s

Please contact us at least 5 working days before your next payment is due, in order for us to make any changes.

Please note, if you are able to resume payments, in full or in part, it is likely to be in your best interests to do so.It is important to give consideration as to whether your situation remains temporary and you may be directed to our team who are experienced and dedicated to helping customers in financial difficulty.
You may wish to obtain free and independent help and advice. There are a number of organisations such as Citizens Advice Bureau, National Debt Line and the Money Advice Service. These are examples of just a few non-profit organisations that offer free and impartial advice.